Collaborative CRM

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Collaborative CRM is communication with customers and covers direct interaction with customers including feedback and issue reporting. Interaction can take place through web pages, email, Automated Voice Response. 

Collaborative CRM can be usefull for direct executors - officers of departments who work with clients: marketers, sales managers, secretaries, heads of departments, the commercial directorate, office service support.

Collaborative CRM, in most cases, is individual and should be automated by highly flexible CRM-system, however, it's greatly improves on services offered and Arbitas can help you to develop and integrate it.